Free shipping on orders above ₹1999 · Gold coated luxury ceramics Ahmedabad, Gujarat
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Return, Exchange & Shipping Policy

We manufacture and supply premium gold-coated ceramic products with careful attention to quality and finishing. To maintain product quality and hygiene standards, all orders are subject to the following policy.

1. No Return Policy

All sales are final. We do not accept returns once an order has been delivered.

Customers are requested to carefully review the product specifications, size, finish, colour, quantity, and other details before placing an order.

Once an order is confirmed and delivered, it cannot be returned for reasons such as change of mind, incorrect selection, personal preference, or any other non-manufacturing-related reason.

2. No Exchange Policy

We do not provide product exchanges after delivery.

Customers should verify all product details before confirming their order. Once the order has been processed and delivered, an exchange request will not be accepted.

Customised, made-to-order, specially finished, or specially prepared products are strictly non-returnable and non-exchangeable.

3. Shipping Charges

All applicable shipping and delivery charges are payable by the customer.

Shipping charges may vary depending on the product, order quantity, delivery location, package size, weight, and selected delivery service.

Any applicable shipping charges will be communicated or displayed before order confirmation.

4. Transit Damage / Breakage

We take reasonable care while packing products for dispatch. However, once the product has been handed over to the courier or transportation service, the shipment is in transit through a third-party logistics provider.

We are not responsible for any product damage, breakage, scratches, dents, or other physical damage that occurs during transportation or delivery.

Customers are advised to inspect the package carefully upon delivery and, where possible, record an unboxing video showing the condition of the package and product.

5. Courier & Transportation Issues

Any claim relating to damage caused during transportation should be raised directly with the courier or transportation provider, where applicable.

We may assist the customer by providing relevant order or shipment information, but we cannot guarantee compensation, replacement, refund, or reimbursement for transit-related damage.

6. Wrong Product / Manufacturing Issue

If you receive a product that is different from the product specifically confirmed in your order, or if there is a confirmed manufacturing defect, please contact us immediately with your order details and supporting photographs/videos.

Any such case will be reviewed individually by our team.

Approval of any resolution will be subject to verification and our applicable product policy.

7. Product Inspection

Customers are strongly advised to inspect the product immediately after delivery.

Please ensure that the product is not installed, modified, altered, or used before reporting a suspected manufacturing or order-related issue.

8. Customer Responsibility

Before placing an order, customers are responsible for checking:

  • Product specifications
  • Product dimensions
  • Quantity
  • Colour and finish
  • Compatibility
  • Installation requirements
  • Delivery address
  • Contact information
  • Any applicable shipping charges

By placing an order, the customer confirms that the above details have been reviewed and accepted.

9. Final Sale

Once an order has been confirmed and delivered, it will be considered a final sale, subject only to any specific rights or remedies that cannot legally be excluded under applicable law.

By placing an order through our website, the customer acknowledges and agrees to this Return, Exchange & Shipping Policy.